Refund policy
Last updated: October 7, 2026
This policy applies to all orders placed at iamhardstyle.com, operated by I AM HARDSTYLE Merchandise B.V.. For any questions, contact us at shop@iamhardstyle.com.
1. Our 14-Day Return Policy
You can request a return within 14 days of receiving your order. To qualify, the item must be:
- unworn, unwashed and unused
- in its original condition, with all tags attached
- in its original packaging
- accompanied by a receipt or proof of purchase
This 14-day policy is offered voluntarily, on top of your statutory rights. If you live in the European Union, section 2 also applies to you.
2. EU Right of Withdrawal (14 Days)
If you live in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason.
- How to withdraw: Let us know before the 14-day period ends by emailing shop@iamhardstyle.com, or by using the model withdrawal form at the bottom of this page.
- Sending it back: Return the item(s) within 14 days after notifying us.
- Handling the item: You may handle the item as you would in a store, for example to check the size or fit. If an item has been handled beyond that (worn, washed, damaged, tags removed), we may deduct an amount for the loss in value.
- Refund: We refund the amount paid, including the original standard shipping costs if you return your entire order, within 14 days of receiving your withdrawal notice. We may wait to refund until we have received the item(s) back or you have shown proof of shipment, whichever comes first.
- Return shipping: The cost of sending the item(s) back is at your own expense.
3. How to Start a Return
- Email shop@iamhardstyle.com with your order number and the item(s) you want to return.
- We will reply with the return address and instructions.
- Pack the item(s) securely in the original packaging and send them to us. We recommend using a tracked shipping method, as we cannot be held responsible for parcels lost on the way to us.
Please do not send items back without contacting us first, as unannounced parcels may be delayed in processing.
4. Return Shipping Costs
Return shipping costs are paid by the customer, unless the item is defective, damaged or not what you ordered (see section 8). In that case, we cover the return costs.
5. Non-Returnable Items
For hygiene and practical reasons, the following items cannot be returned:
- custom or personalized products made to your specifications
- personal care and beauty products, if the seal has been broken after delivery
- perishable goods (such as food, flowers or plants)
- hazardous materials, flammable liquids or gases
If you are unsure whether an item can be returned, contact us before ordering.
6. Promotions, Bundles and Free Items
Some promotions give you an item for free or at a reduced price when you buy another item, for example a "Buy 1, Get 1 Free" offer. When the items in a promotion have different prices, the lowest-priced item is the free item.
The free or discounted item is only provided because of the qualifying purchase. Returns of promotional orders therefore work as follows:
- Returning the full promotion: You receive a refund of the full amount you paid for the promotion.
- Returning part of the promotion: If you keep one or more items, the promotion no longer applies. The items you keep are charged at their regular price, and your refund is the amount you paid minus the regular price of the item(s) you keep. Your refund will never be more than the amount you actually paid.
- Returning only the free item: This does not result in a refund, as no payment was made for that item.
- Condition: Free items must meet the same return conditions as paid items. If a free item is returned worn or damaged, we may deduct its regular price from your refund.
Example: You buy Hoodie A (regular price €65) and Hoodie B (regular price €55) under the Buy 1, Get 1 Free offer, and you pay €65.
- You return both hoodies → you receive €65 back.
- You return Hoodie A and keep Hoodie B → Hoodie B is charged at €55, so you receive €10 back.
- You return Hoodie B and keep Hoodie A → Hoodie A is charged at €65, so no refund is due.
7. Exchanges
We do not offer direct exchanges. If you would like a different size or item, return the original item following the steps in section 3 and place a new order for the item you want.
Please note: if you exchange an item that was part of a promotion, section 6 applies to the return. The new order will only qualify for a promotion if that promotion is still running at the time you place it.
8. Damaged, Defective or Incorrect Items
Please inspect your order when you receive it. If an item is defective, damaged or not what you ordered, contact us as soon as possible (preferably within 14 days of discovering the problem) at shop@iamhardstyle.com, with your order number and photos of the issue. We will make it right with a repair, replacement or refund, and cover any return shipping costs.
This does not affect your statutory rights regarding faulty products.
9. Refunds
Once we have received and inspected your return, we will notify you whether your refund has been approved.
- Approved refunds are processed to your original payment method within 10 business days (or within the timeframe in section 2 for EU withdrawals).
- Original shipping costs are refunded only for EU withdrawals of the entire order (section 2) or when the return is due to our error (section 8).
- Your bank or card provider may need additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, contact us at shop@iamhardstyle.com.
10. Undeliverable Orders Due to Address Errors
If your order is returned to us because of an incorrect or incomplete shipping address provided at checkout, we will refund the product cost once the parcel has arrived back at our warehouse. The original shipping costs are non-refundable in this case. If you would like the order to be reshipped, new shipping costs apply.
11. Contact
For all questions about returns and refunds:
shop@iamhardstyle.com