FAQ

Shop for the items you want and add them to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

Unfortunately we are unable to cancel an order once it has been placed. This allows us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

After you have placed your order, you will receive an email from us to confirm that your order has been received. Do note that orders will only be shipped when your payment has been approved and your billing and delivery address is verified. You can also check the status of your order in your account if you are a registered customer.

You can add items as long as they are available. When a size or product is sold out, it can’t be added to your cart. Still having trouble? Contact us.

We accept iDEAL | Wero, Apple Pay, Google Pay, PayPal, Shop Pay and all major credit and debit cards such as Mastercard, Maestro, VISA and American Express. You’ll see all available payment methods at checkout.

Enter your code in the discount code field at checkout and click Apply. The discount is shown in your order total before you pay.

No, you don’t need to. You can make purchases and check out as a guest every time.

However, by setting up an account with us, you can order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out.

Click the account icon at the top of the page and sign in with your email address. You’ll receive a code by email; your account is created the first time you sign in.